I have been the director of my team of account executives for the past two years. All of them are receptive to feedback except for my most senior person, who has been with the firm for 10 years. Every time I bring something to her attention or point out a way she can improve, she [...]
Filed under: Sales Management | Tagged: managing senior employees, sensitive people, sensitive sales account executive | 1 Comment »
I manage a team of regional sales representatives for a nationwide pharmaceutical firm. The team performs well for the most part and reaches their quarterly and annual quotas. Unfortunately, I have a problem with my top sales person. While his numbers are great, I have received a couple of complaints from his territory that he [...]
Filed under: Sales Management | Tagged: Sales Management | 1 Comment »
I just promoted an employee and thought she was perfect for her new position. She has done several things that were outside of her authority and is currently not doing what I expect of her. I think I made a big mistake and since I filled her old position I think I must fire her. [...]
Filed under: Promoting | Tagged: mistakes in promoting, promoting an employee | 1 Comment »
We use a project management system that assigns tasks and displays who is accountable to take care of each responsibility. Yet, at the end of the day I continue to see tasks are not done in a timely matter. When I approach my team about the delays, I continue to hear excuses that there isn’t [...]
Filed under: Business Process Management | Tagged: staff management | 3 Comments »
When I am following up on status about a particular task, I discover this one little task that’s needed to get the job done is sometimes left idle because they are not sure who to delegate the task to. I have made two observations as to where the problem originates from, either they have been [...]
Filed under: Communication, Delegation | Tagged: communication breakdowns | 5 Comments »
